Well, if you’ve been watching any of the sporadic blog/tumblr posts over the past few days, you know I’ve been working on migrating my site. A lot of the reason it took so long is because I had to keep shuttling between two different incarnations of tech support.
I’m writing it up for anyone who could use a case study of the customer service at these two companies. Or anyone who just wants to read juicy details of data migration.
The project: Moving a grand total of 3.7 GB of data, including 3 separate WordPress installations, tied to 2 different domain names plus multiple subdomains.
Original host: A Small Orange. I got an account there in the halcyon days of 2007, when it was just a scrappy startup with chart-topping reviews. Bought out in 2012 by the notorious EIG, but the original staff was kept on and the reviews stayed high…until some kind of shakeup in 2015, followed by the reviews going off a cliff.
New host: SiteGround. I followed a rec to research this small still-independent Bulgarian company, founded in 2004 but having a growth spurt recently. Their reputation is solid, they get praise for customer support, and it’s deeply encouraging to hear phrases like “strong feature set – especially if you are more technically biased” and “it’s apparent that they invest a lot in their employees.”