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A Small Orange vs. SiteGround: customer service FIGHT!

A Small Orange vs. SiteGround: customer service FIGHT! published on 2 Comments on A Small Orange vs. SiteGround: customer service FIGHT!

Well, if you’ve been watching any of the sporadic blog/tumblr posts over the past few days, you know I’ve been working on migrating my site. A lot of the reason it took so long is because I had to keep shuttling between two different incarnations of tech support.

I’m writing it up for anyone who could use a case study of the customer service at these two companies. Or anyone who just wants to read juicy details of data migration.

The project: Moving a grand total of 3.7 GB of data, including 3 separate WordPress installations, tied to 2 different domain names plus multiple subdomains.

Original host: A Small Orange. I got an account there in the halcyon days of 2007, when it was just a scrappy startup with chart-topping reviews. Bought out in 2012 by the notorious EIG, but the original staff was kept on and the reviews stayed high…until some kind of shakeup in 2015, followed by the reviews going off a cliff.

New host: SiteGround. I followed a rec to research this small still-independent Bulgarian company, founded in 2004 but having a growth spurt recently. Their reputation is solid, they get praise for customer support, and it’s deeply encouraging to hear phrases like “strong feature set – especially if you are more technically biased” and “it’s apparent that they invest a lot in their employees.”

Continue reading A Small Orange vs. SiteGround: customer service FIGHT!

So Leif & Thorn was down for a while this afternoon.

So Leif & Thorn was down for a while this afternoon. published on 3 Comments on So Leif & Thorn was down for a while this afternoon.

With an error message that said something about “account suspended,” which was immediately suspicious, because my web host hadn’t sent me any kind of “we are suspending your account” email. (But I’m A Cat Person is on the same host, and had the same issue.)

Well, it turned out it wasn’t a hack. Turns out A Small Orange can just…accidentally put that error on your site now.

I got into a chat with tech support, where the agent was able to fix it. They explained the glitch as “the permission of the website was not set.” What permission? Not clear (although maybe that was an EFL issue). How and why did it come un-set between this morning and this afternoon? No way to tell. Will this happen again? ¯\_(ツ)_/¯

Last unexpected downtime was less than a month ago.

Long story short, anyone reading this who has a website and is loving the quality of the hosting, please send me a rec. I don’t need anything fancy, just 5 gigs of space where I can install a few WordPress installations and run them in peace.

Original Character ask meme – Psychology edition~

Original Character ask meme – Psychology edition~ published on 5 Comments on Original Character ask meme – Psychology edition~

Comment with a number and any Leif & Thorn character(s), and get an answer! (May be redacted when spoilery.)

1: What’s your OC’s biggest insecurity and how would they react if someone pointed it out to them?

2: If your OC wants to buy a firearm, what it might be for?

3: Does your OC behave differently around different people, if so with whom and how?

4: Would your OC want to involve themselves in humanitarian work ? If yes, then for what? If not, then why not?

5: How would your OC generally react to someone being verbally abusive towards them for no apparent reason?

6: Does your OC have a realistic image of their own intelligence?

7: Does your OC have any irrational phobias?

8: How is/was your OC’s relationship with their parents?

9: Does your OC feel a pressure to achieve or are they content and calm with doing what they can at the moment?

10: Does your OC guard their emotions by being tough? If not how would they?

11: How would your OC react to hearing they’re adopted?

12: What is one of the most primary things your OC feels that is missing from their life?

13: What kind of situations does your OC avoid the most?

14: If your OC gets into a fight with their best friend, would they wait for their friend to make up with them, or would they try to make up with their friend?

15: Does your OC consider themselves a good person?

16: Is your OC good at giving others validation of their feelings and making them feel understood?

17: Does your OC suffer from any mental health issues?

18: What kind of intrapersonal values does your OC have? (values about their self, what makes them feel like a valid person)

19: What boosts your OC’s confidence the most?

20: Does your OC hurt others often unintentionally? If yes, how?

21: Does your OC hurt others often intentionally? If yes, how?

22: How does your OC usually show affection? Are they openly romantic or more restricted with their affectionate emotions?

23: Does your OC tend to hide something about their personality/essence when meeting new people? If yes, what?

24: How would your OC react if they got humiliated by someone in a group of people?

25: How would your OC process the grief caused by the death of a loved one?

26: What is the most intense thing your OC has been battling with?

27: Does your OC practise any kind of escapism? If yes, what kind?

28: How would your OC react if a bully stole their lunch money in high school?

29: How does your OC behave on the face of a conflict?

30: What makes your OC defensive quickest?

(Original on Tumblr.)

We’re listed on TopWebComics now

We’re listed on TopWebComics now published on 2 Comments on We’re listed on TopWebComics now

So you can go vote for Leif & Thorn. Y’know, if you feel like it. And you’re not busy or anything.

(Voting is once per comic per machine per day — that’s not a loophole or anything, it’s their stated rules. So if some time you’re feeling extra-fannish, you can vote on your computer and then vote again on your phone. Just FYI.)

WordPress plugin: I cannot praise Visual Editor Custom Buttons highly enough.

WordPress plugin: I cannot praise Visual Editor Custom Buttons highly enough. published on No Comments on WordPress plugin: I cannot praise Visual Editor Custom Buttons highly enough.

This plugin has changed my whole posting experience.

Quick background: Because Leif & Thorn has a multilingual cast, the different languages are indicated by different fonts in-strip, and different colors in the transcripts. The colors are put in by wrapping the dialogue in a bit of custom CSS styles. So far, so good.

The catch is, it was incredibly tedious to copy & paste the HTML. Beginning of every line needed a tag pasted in, end of every line needed a tag pasted in, any mid-line uses of a different language needed both tags pasted on either side…it was mind-numbing. I was always looking for reasons to avoid doing it. Say, if a strip was all Sønheim natives speaking Sønska, readers could probably sort out “everyone understands everything” without an extra layer of disambiguation…right?

And then. And then, Visual Editor Custom Buttons.

I went searching for a plugin like this a while back with no success, but a couple months ago the frustration built to a point where I had to do it again, and wham, there it was. Now when I post a new comic, the text editor looks like this:

Continue reading WordPress plugin: I cannot praise Visual Editor Custom Buttons highly enough.

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